"Meetings are shorter, more constructive and we reach a common understanding quicker. We are more able to remain objective and yet it allows people to access their emotions without having to be overt about it." - Director, NIP. "Metaphors have enabled my meetings to become more focused. I find the process useful in determining purpose, establishing an effective process and a clear measure for outcomes when using a shared metaphor." - Training Resource Manager, Youth at Risk. "The communication process is more patient and respectful. [People] are more willing to engage in conversations about sensitive issues. Communication is more effective with individuals retaining and internalising what’s being said." - Director, knowledge management company. "It is now clear why some communications go completely awry. There’s a greater responsibility on me to appreciate the receiver, including the general public, customers etc." - Director, NIP. "Metaphorically, [this process] has been like a dyno-rod through the communication channels." - Pharmaceutical Project Manager, software company.